Refund and cancellation policy

QS Mind sells subscriptions to software used over the internet. Nothing is shipped, so there is nothing to exchange or return: this policy covers cancelling a subscription and refunding a payment.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, takes the payment and issues refunds. This policy applies alongside Paddle's buyer terms.

You can cancel at any time inside Quanta: open Settings, then Billing, and choose Cancel plan. You can also write to us and we will cancel it for you. The subscription stays active until the end of the period you have paid for, and it does not renew after that.

First payment: if you ask within 14 days of the first payment for a new subscription, we refund it in full.

Renewals: a renewal payment is not refunded once the new period has started. To stop a renewal, cancel before the renewal date. This does not limit any right to cancel that the law of your country gives you.

Mistakes: a payment charged twice or charged in error is always refunded in full.

Write to hello@qsmind.app from the email address on your account, with the date of the payment. We answer within 3 working days. You can also request a refund from Paddle at paddle.net, or through the link on your receipt.

Paddle sends an approved refund back to the payment method you used. Your bank may take a few working days to show it. For questions about a charge you can also contact Paddle at paddle.net.